Send It Back

Privacy Policy

This Privacy Policy applies to Send It Back, operated by Return Lane LLC.

Send It Back collects customer information including name, phone number, email address, and shipping details solely for the purpose of providing return shipping services and communicating with customers regarding their items.

We do not sell, rent, or share customer data with third parties for marketing purposes.

No mobile opt-in will be shared with third parties for marketing purposes.

Information may be shared only with essential service providers such as payment processors, shipping carriers, and messaging platforms required to fulfill the service.

Customers may contact us at any time to request information about their data or request its deletion.

Terms & Conditions

Send It Back is operated by Return Lane LLC.

Customers opt in by contacting Send It Back directly, or by providing their phone number to a hotel, property, or other business for the purpose of coordinating return shipment of a left-behind item. By doing so, they agree to receive text messages from Send It Back regarding their item, shipping updates, and payment processing.

By providing your phone number, you consent to receive conversational text messages from Send It Back (operated by Return Lane LLC) related to item return coordination, shipping updates, customer support, and secure payment links for return shipment processing.

Types of messages: Service-related messages regarding item returns, shipping updates, customer support, and secure payment links for return shipment processing.

Message frequency: Message frequency varies.

Message and data rates may apply.

Opt-out: Reply STOP at any time to unsubscribe.

Help: Reply HELP for assistance.

For assistance, contact us at (850) 895-7363.

Consent is not a condition of purchase.

See our Privacy Policy for details on how your information is handled.